Privacy Policy

This Privacy Policy (“Policy”) governs how clyniva (“we”, “our” or “us”) collect, receive, use, store and disclose Information (sometimes referred to as “Personal Information”, as defined below) about individuals in connection with the use of our services for the sale of products to you, or if applicable, such other services which are explicitly indicated in this Policy (“Services”).

This Policy explains our privacy practices for processing Personal Information, related to our Services. We will collect, use or disclose your Information only in accordance with the terms of this Policy.

If you do not wish your Information to be collected, please do not submit it. However, please bear in mind that we will not be able to process your order or be limited in performing all or part of our Services without receiving your details.

01 ●── Why We Collect Your Information

We collect your Information only if it is required. When you shop from store owners we fulfill their orders (“Store Owners”), and use our Services, we need to process the transaction and make sure the products are delivered to you.

For fulfilling the Services, will need your Information, such as your name, email address and delivery address. We will also need your payment details (e.g. credit card number) to have your payment processed by our contracted payment processors. If you contact customer support, other relevant information will be needed to help solve the inquiry. In some cases, we collect your Information following your consent, for our legitimate interests or if bound by a legal obligation, as detailed further.

02 ●── Information We Collect

For providing you with the Services, we collect your first name, last name, email, phone number, postal address and payment information including the payment method and payment details (or payment voucher details) that you provide us.

We may also collect identity number (local ID, passport) if such information is required by your country for example to facilitate customs clearance or remittance of import taxes and duties. If you have contacted costumer services with enquiries, we will receive and process any Information that you provide us for resolving such matter.

03 ●── How We Collect Information

We collect Information in the following ways:

• • We receive Information directly from you when you place an order, including the details needed to process your payment, deliver your items, and provide customer support.
  • Where applicable, Store Owners may share limited Information with us (such as your contact details or pre-filled checkout data) to help complete your transaction.
  • When you use our Services, we automatically collect technical information such as IP address, browser type, device details, pages viewed, and timestamps, as permitted by law.
  • We use cookies and similar technologies to operate and improve the Service, secure transactions, and generate aggregated analytics.
  • When you contact customer support, we collect the Information you provide (e.g., name, email, order details, attachments) to resolve your request. Certain interactions may be recorded for quality and compliance purposes.

04 ●── Using Your Personal Information

By choosing to use the Services for the purchase of goods, you provide us with the legal basis to use and retain your Information as needed to provide you the Services and to improve them.

As a matter of legitimate interest, or business purpose, if applicable, and to the extent permitted by applicable law, we may use your Information to maintain our business relationships and operations, including to support Store Owners, testing new features and prevent and detect fraud and abuse of our Services.

We may use the Information to communicate with you in relation to the Services, and in relation to security inquiries or other administrative communications related to transactions you have initiated or completed through our Services. Such communication might include request to identify or authenticate your access to the Service, and are required for maintaining the integrity and security of our customers and systems, Services and business. Please note that such communications are not related to marketing, and therefore, we do not rely on or require your consent.

05 ●── Analyzing Anonymous, Aggregated and Analytical Information

To the extent permitted by applicable law, we may share anonymize information, or aggregated information from multiple users with the Store Owners, marketing and public relations agencies, or other third parties including our subsidiaries and affiliated companies. This information does not contain Personal Information. We have secured procedure for de-identifying or anonymizing your Information. This ensure that this data cannot be re-identified. When using anonymized information, we will do so without notice to you. We will also disclose Anonymous Data (with or without compensation) to third parties, including advertisers and partners.

“Anonymous Data” means data that cannot identify an individual user, whether directly or indirectly, and such identification is irreversibly prevented, such as aggregated data about the use of our Service. Therefore, such data does not constitute “Information” and the use and disclosure of same would not affect any of your rights under applicable privacy laws.

06 ●── Sharing Your Personal Information

• • Sharing with Store Owners

When you make a purchase through a webstore using our Services, we share your Information with the specific Store Owner operating that website. The Store Owner may use your Information as if it were collected directly by them, in accordance with their own privacy policy. This enables activities such as processing your order, managing delivery, handling returns or replacements, validating subscriptions or memberships, and enabling participation in any loyalty programs they operate.

• • Sharing with Third-Party Service Providers

We may share your Information with third-party service providers as necessary to deliver the Services. These providers may include hosting companies, payment processors, fraud detection and prevention tools.

We do not sell your Information, and we only share it as outlined in this Policy or when required to deliver the Services you request.

07 ●── Legal, Regulatory, and Corporate Disclosures

We may disclose your Information to comply with legal obligations, enforce applicable terms of service, or protect the rights, property, or safety of us, our users, or the public. Such disclosure may occur in response to laws, legal processes, or government requests, or in connection with fraud prevention or security investigations.

We may also disclose or transfer your Information in connection with a merger, acquisition, bankruptcy, or other structural change involving our business. If new purposes arise for which your Information will be used or disclosed, we will provide prior notice and obtain consent where required by law.

08 ●── Your Rights under Data Protection Laws

Depending on the GDPR, you may have the right to:

• • Access your personal data;
  • Rectify inaccurate or incomplete data.
  • Erase your data (“right to be forgotten”).
  • Restrict certain processing activities.
  • Object to processing based on legitimate interests or direct marketing.
  • Data Portability for data you provided to us.
  • Not be subject to decisions based solely on automated processing.

To exercise your rights, please contact us. We may request identity verification.

09 ●── International Transfers of Your Information

We may transfer your Information to countries outside your place of residence, including jurisdictions that may not provide the same level of data protection as your region.

Where required by applicable law, we implement appropriate safeguards, including standard contractual clauses or equivalent legal mechanisms, to ensure your Information remains protected during such transfers.

10 ●── Data Security Measures

We implement technical and organizational security measures designed to protect your Information from unauthorized access, loss, misuse, alteration, or destruction. These measures may include encryption, access controls, monitoring systems, and secure data storage practices.

While we take reasonable precautions, no security system is completely impenetrable, and we cannot guarantee absolute security.

11 ●── Data Retention

We retain your Information only for as long as necessary to fulfill the purposes described in this Policy, including providing the Services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Retention periods may vary depending on applicable law, the nature of the data, and business or legal requirements.

12 ●── Children’s Privacy

The Service is not structured to attract or be directed to anyone under the age of 18 years without parental consent. Accordingly, we do not intend to collect Information from anyone we know to be under that minimum age.

If we learn that we have collected Information from a person who is younger than 18 years without parental consent, we will delete that information quickly. If you believe that we have any such information, please contact us.

13 ●── Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the Services, personalize your experience, and support security features.

You may manage cookie preferences through your browser settings. Some essential cookies cannot be disabled because they are required to operate the Services.

14 ●── Links to Third-Party Websites

The Services may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of such external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

15 ●── Changes to this Policy

We may revise this Policy periodically. Unless a different effective date is specified, the updated version takes effect on the date it is posted. Certain updates required by law may take effect immediately. By continuing to use the Services after the effective date, you acknowledge and accept the updated Policy.

16 ●── Contact Us

If you have questions, concerns, or requests regarding this Policy or your personal information, you may contact us at: [email protected] .